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Paia Consulting

Service Providers Framework 2020

You are in Active Ownership Services » Engagement


AOS 04. Prioritizing engagement topics

04.1. Describe how you select priority engagement topics to raise with companies and how you involve your clients in this process.

          We conduct market scans and peer reviews to select topics.

04.2. Describe how you define the objectives and milestones of the engagements and how you involve your clients in this process.

          We involve our clients at the onset of the process, during the proposal stage, to define objectives and milestones.

04.3. Additional information [OPTIONAL]


AOS 05. Channels of engagement

05.1. Indicate what channels you use to engage. Tick all that apply and indicate the frequency with which you typically use the channels.

Engagement type





05.2. Describe your typical execution method.

          We communicate mostly through emails and/or calls, based on the preference of our clients and their stakeholders. We also conduct meetings or visits.

05.3. Additional information [OPTIONAL]


AOS 06. Accessing the appropriate teams when engaging with companies

06.1. Indicate from the options below the employee at the companies you typically engage with.

Employee level








06.2. Describe how you ensure the client’s rationale and engagement objectives are being communicated clearly to the company at the beginning and during the dialogue phase.

          We raise the client’s rationale and engagement objectives to the senior management team in a face-to-face meeting (whenever possible). If we are unable to do this, we will engage and communicate via email.

06.3. Describe the escalation strategies you take (or suggest that your clients take) when the engagement objectives are not achieved.

          We notify our clients about the unresponsiveness or disengagement, but do not suggest actions that clients should take.

06.4. Additional information [OPTIONAL]


AOS 07. Monitoring engagements

07.1. Indicate how you monitor the progress of engagements.

07.2. Describe how you typically decide what recommendations for next steps to give to clients.

Our recommendations for next steps takes into account the clients' available resources and ease of implementation. A phased approach is typically recommended, with the areas easiest to implementat as well as highest impact/risk areas to be prioritised/addressed first.

07.3. Additional information [OPTIONAL]


AOS 08. Defining and measuring success

08.1. Describe how you define success when evaluating/reviewing engagements on ESG factors.

          Success is when targets/objectives are met.

08.2. Describe how you measure success when evaluating/reviewing these engagements.

          The extent to which targets/objectives are met, ideally quantitatively, over a specific timeline

08.3. Additional information [OPTIONAL]


AOS 09. Companies changing practices/behavior following engagement (Private)

AOS 10. Engaging with policy makers and industry bodies (Private)