Describe how you ensure the client’s rationale and engagement objectives are being communicated clearly to the company at the beginning and during the dialogue phase.
We raise the client’s rationale and engagement objectives to the senior management team in a face-to-face meeting (whenever possible). If we are unable to do this, we will engage and communicate via email.
Describe the escalation strategies you take (or suggest that your clients take) when the engagement objectives are not achieved.
We notify our clients about the unresponsiveness or disengagement, but do not suggest actions that clients should take.