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Sustainable Value Investors

Service Providers Framework 2019

You are in Active Ownership Services » Engagement


AOS 04. Prioritizing engagement topics

04.1. Describe how you select priority engagement topics to raise with companies and how you involve your clients in this process.

          We evaluate companies' controversies possibly over a long time frame (ideally 10 years and in any way more than 5 years). We analyse which controversies have been addressed and which are the merging controversies, we create a priority list in terms of following criteria: materiality of the issues, soft or hard law breaches, potential reputational damage and the financial impact in terms of legal actions, fines, etc.

04.2. Describe how you define the objectives and milestones of the engagements and how you involve your clients in this process.

          We start a dialogue with our clients on the objectives and milestones to be achieved, we also suggest some objectives considering client's mission, values and stakeholders

04.3. Additional information [OPTIONAL]


AOS 05. Channels of engagement

05.1. Indicate what channels you use to engage. Tick all that apply and indicate the frequency with which you typically use the channels.

Engagement type




05.2. Describe your typical execution method.

          We send an email and set up a call with the management. In a second phase, we set up a meeting with top management to discuss the topic and how to address it. We monitor the implementation of the agreed solutions and the relative timing. 
We send a letter only in case of collaborative engagement involving other investors, NGOs, etc.

05.3. Additional information [OPTIONAL]


AOS 06. Accessing the appropriate teams when engaging with companies

06.1. Indicate from the options below the employee at the companies you typically engage with.

Employee level






06.2. Describe how you ensure the client’s rationale and engagement objectives are being communicated clearly to the company at the beginning and during the dialogue phase.

          We present an engagement plan to the client and agree the messages and the engagement actions with him in advance. We keep client posted with every major step of the engagement dialogue

06.3. Describe the escalation strategies you take (or suggest that your clients take) when the engagement objectives are not achieved.

          We share an escalation strategy with our client and share the most effective measures to be adopted according to our client's goals

06.4. Additional information [OPTIONAL]


AOS 07. Monitoring engagements

07.1. Indicate how you monitor the progress of engagements.

07.2. Describe how you typically decide what recommendations for next steps to give to clients.

We monitor the improvements achieved so far and review the objectives of the engagement with clients to agree for further improvements to be implemented

07.3. Additional information [OPTIONAL]


AOS 08. Defining and measuring success

08.1. Describe how you define success when evaluating/reviewing engagements on ESG factors.

          When the proposed ESG issue has been addressed and corresponding improvement measures have been adopted by the company

08.2. Describe how you measure success when evaluating/reviewing these engagements.

          By measuring the steps taken by the company in terms of performance improvement, remediation, introduction of monitoring and reporting system, etc.

08.3. Additional information [OPTIONAL]


AOS 09. Companies changing practices/behavior following engagement (Private)

AOS 10. Engaging with policy makers and industry bodies

10.1. Indicate whether your organisation engaged with public policy makers and industry bodies on ESG engagement topics or regulatory/policy issues that could advance ESG engagement in the reporting year.

10.2. Describe what ESG factors and/or regulatory/policy issues have informed your decisions to engage with policy makers and industry bodies. Provide examples.

          Governance. At bank level for NPL
Social for companies in the pharma industry

10.3. Additional information [OPTIONAL]