1) There is a mandatory, contractual-based, internal disclosure required for any of our mandates. Employees and contractors are required to disclose any actual, perceived or potential conflict of interest. If there is a negative disclosure, an assessment is made whether such conflict is material in nature and whether this can be mitigated. If it cannot be mitigated, then the servicing party is withdrawn from the assignment.
2) There is a 2-tier servicing process, which ensures that any final sign-off on an assignment is subject to a peer review by directors and approval to ensure, among other things, any undetected conflict of interest is minimised. Sometimes, for certain assignments, third party reviewers are also called upon to maintain the integrity of the process.