When it comes to refurbishments and new construction, the project definition document (internally produced by the construction managers/ portfolio managers reflecting the property strategy defined by the portfolio manager) sets the goals and standards (including ESG considerations) of the projects. Stringent selection of planners, engineers and contractors, as well as close supervision by our internal construction managers during the whole construction process until handover to property and facility managers ensure that the targets defined by the project definition document can be met.