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You are in Direct - Inclusive Finance » PIIF Principle 3: Fair treatment
Possible action:
Provide financing in an appropriate currency and tenor.
Actively support the building of a diversified funding base.
Negotiate terms and conditions that are transparent, fair and reasonable, including fair break-up clauses.
Negotiations are held with investees prior to signing the loan, mostly in local language. Furthermore, we use a slightly simplified loan agreement for microfinance institutions.
Through our staff in local offices we remain close to our investees and ensure an ongoing dialogue.
Have in place a complaint mechanism for investees (accessible via the funds' homepages).