In 2018, in advance of finalising its Customer Protection Tool, CDC published its approach to assessing risk to customers in financial services through a Briefing Note: https://assets.cdcgroup.com/wp-content/uploads/2018/12/05151151/Principles-for-assessing-risk-to-customers-in-financial-services.pdf
This briefing note is designed to enable impact investors, fund managers and financial service providers understand customer risk assessment and mitigation and sets the framework for CDC's Customer Protection Tool, which we use for our potential investments and which we encourage our investees to use as well.