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CDC Group plc

PRI reporting framework 2020

Export Public Responses

You are in Direct - Inclusive Finance » PIIF Principle 2: Client protection

PIIFの原則 2: 顧客保護

IFD 11. Public endorsement of the Client Protection Principles



11.1. あなたの組織では、顧客保護原則を支持する旨を公表しているかどうかを明示してください。

11.2. 補足情報 [任意]

IFD 12. Provide training and assistance for investees implementing the Client Protection Principles

12.1. あなたの組織では、顧客保護原則やその他の顧客保護基準の導入に関して投資先に研修を実施したり支援を行っているかどうかを明示してください。

12.2. 補足情報 [任意]

When applicable, CDC does support training or assistance in the implementation of Client Protection Principles or other CPP vehicles, depending on the context. For example, CDC funded the development of the GOGLA Code of Conduct, for which we also provided technical support.  

In 2018, CDC led on the development of a Customer Protection tool to provide guidance on CDC expectations in terms of client protection. The guidance is for internal use as well as investees, GPs and sponsors to help integrate effective client protection into the services they offer. The tool focuses on four key principles: safeguarding, fair treatment, enabling organisation and culture; and sustainability and innovation. The tool is aligned to the SMART Campaign CPPs, the IFC Guidelines for Responsible Investing in Digital Financial services, and the GOGLA Code of Conduct.

We continue to use this tool in our due diligence assessments and support investees to upgrade their operations and practices around risks to customers.

IFD 13. Include the Client Protection Principles in investment policies

13.1. あなたの組織では、顧客保護原則やその他の顧客保護基準を投資ポリシーに組み入れているかどうかを明示してください。

13.2. これが体系的に適用されているかどうかを明示してください。



13.3. 組織では、顧客保護証明書の申請を投資先に働き掛けているかどうかを明示してください。 [任意]

13.4. 補足情報 [任意]

Please see response to section 12 regarding the application of the CPPs.

Regarding whether we encourage investees to apply for Client Protection Certification, CDC does do this if it is expected to drive business value for the company.