When applicable, CDC does support training or assistance in the implementation of Client Protection Principles or other CPP vehicles, depending on the context. For example, CDC funded the development of the GOGLA Code of Conduct, for which we also provided technical support.
In 2018, CDC led on the development of a Customer Protection tool to provide guidance on CDC expectations in terms of client protection. The guidance is for internal use as well as investees, GPs and sponsors to help integrate effective client protection into the services they offer. The tool focuses on four key principles: safeguarding, fair treatment, enabling organisation and culture; and sustainability and innovation. The tool is aligned to the SMART Campaign CPPs, the IFC Guidelines for Responsible Investing in Digital Financial services, and the GOGLA Code of Conduct.
We continue to use this tool in our due diligence assessments and support investees to upgrade their operations and practices around risks to customers.