The Firm’s funds conduct tenant satisfaction surveys and collect consumption data to design initiatives that are bespoke to each asset and tenants’ individual requirements.
The Firm’s stakeholder engagement approach takes several paths to provide a holistic and well-rounded interaction with tenants:
Tenant Satisfaction Survey: A survey aligned to relevant industry best practice is sent out at least biannually to better understand a tenant’s overall experience and identify any issues and opportunities.
Tenant Data Collection: Data collection allows each fund to identify areas for improvement. Each fund seeks not only to gather landlord data, but also, as much information as possible from tenants. The data collected provides critical information that identify trends and patterns in consumption data that then can be managed more effectively.
Corporate Collaboration: Whenever possible, each fund engages with large corporate tenants to agree to sustainability data sharing and collaboration on improvement projects.
Green Leases: Green lease clauses, including regulatory requirements as well as landlord-tenant collaboration, are integrated in new and renewal leases when possible.
Sustainability Guides: Green fit-out guides are provided to tenants to improve sustainability of their fit-outs. Improvements to environmental performance of existing fit-outs are discussed and agreed upon as part of lease renewals.
On-site Sustainability Workshops and Events: Events and workshops with tenants and the local community are delivered in partnership with property managers. Active engagement with the community is particularly important when a major refurbishment is planned. The feedback received often directly influences the final architectural design.