When applicable, CDC does support training or assistance in the implementation of Client Protection Principles or other CPP vehicles, depending on the context (for example the Global Off-Grid Lighting Association’s (GOGLA’s) Consumer Protection Code, which CDC endorsed in October 2018, which do not relate specifically to MFIs but do address the broader challenge of finding new ways to provide capital to underserved).
In 2018, CDC also sponsored a financial inclusion and literacy program in India with one of our Indian FI investees which provided training to 30,000 women (and which included CPP content)
In 2018, CDC led on the development of a Customer Protection tool to provide guidance on CDC expectations in terms of client protection. The guidance is for internal use as well as investees, GPs and sponsors to help integrate effective client protection into the services they offer. The tool focuses on four key principles: safeguarding, fair treatment, enabling organisation and culture; and sustainability and innovation. The tool is aligned to the SMART Campaign CPPs.