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You are in Direct - Inclusive Finance » PIIF Principle 5: Transparency
Fully disclose policies, criteria and related conditions of products and services to investees and other relevant stakeholders.
Global Impact Investing Rating System
Ensure that investees adequately disclose the pricing, terms and conditions of financial products and services offered, and that the pricing, terms and conditions are understood by clients.
Benchmarking of product price to competitors.
LeapFrog pioneered a set of Client Protection Principles for Insurance, and aligns to the SMART Campaign Client Protection Principles for Microfinance for credit institutions. We use an in-house Product Quality Index to assess policies and procedures in place that ensure client protection is upheld in all companies. LeapFrog's Client Protection Principles for Insurance cover: transparency and pricing of terms, appropriate claims payment days, ethical staff behaviour, redress of greivances, and integrity of client data.