Third party manager selection is done through negotiations with potential partners based on our policies, requirements, objectives and legislation guiding our operations as a Finnish mutual pension insurance company.
Manager selection is done on the basis of e.g. manager's expertise in certain property class or market area, identifying environmentally friendly and cost-effective solutions in property maintenance and customer service capability.
In addition, we investigate manager's commitments to quality standards, other initiatives such as "green office", "best place to work" or other employee well-being measurement systems, references etc. and make sure that all manager's operations comply with legislation.
We monitor our third party managers by regular meetings and reporting in accordance with our operating protocols. Decisions and alignments are documented.