Strong and consistent engagement with tenants provides the Lendlease's Investment Management business with insight into their evolving needs and demands. This allows the Lendlease to be proactive in meeting those changing requirements now and into the future. We believe that effective tenant engagement leads to tenant retention.
All fitout guidelines issued to tenants prior to occupation include environmental and social sustainability requirements and recommendations.
Another key component of the tenant engagement strategy is the completion of an annual survey of existing tenants within the portfolio. The survey is used to understand the occupants view on sustainable initiatives. Results of the survey are collated and presented to the owners. Key issues are addressed in asset plans. Further tenant engagement regarding the survey results is undertaken when required.
Training on waste minimisation is typically provided to tenants, particularly where tenants generate a material quantity of waste. Through this process feedback is provided on waste recycling performance.
Additionally, feedback on energy and water performance is provided via tenant portals and/or asset websites.